Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If you ever feel that gambling is no longer fun or is causing harm to you or those around you, please take advantage of the resources and tools available on this page. Remember, gambling is never a way to make money or solve financial problems — please gamble responsibly.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. Below are some common warning signs to watch out for:

• Spending more money or time gambling than you can afford
• Finding it difficult to stop or cut back on gambling
• Neglecting work, family, or personal responsibilities due to gambling
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Chasing losses by continuing to gamble after losing money
• Lying to friends or family about how much you gamble
• Using gambling as a way to escape stress, depression, or other problems
• Experiencing financial difficulties as a result of gambling
• Feeling guilty or ashamed about your gambling habits

Self-Exclusion Tools

We offer a range of self-exclusion and responsible gambling tools to help you manage your activity and stay in control. These tools are designed to give you the power to set limits and take breaks whenever you need them.

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account.
• Loss Limits: Restrict the amount of money you can lose over a set period of time.
• Session Time Limits: Control how long you spend gambling in a single session.
• Reality Checks: Receive regular reminders about how long you have been playing.
• Cool-Off Period: Take a short break from gambling for a defined period such as 24 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself from gambling for a minimum period of six months or longer. Once activated, this cannot be reversed until the exclusion period has ended.

To activate any of these tools, please visit your account settings or contact our customer support team who will be happy to assist you. You can also register with GAMSTOP, the national self-exclusion scheme, to block access to all UK-licensed gambling websites and apps.

Helpful Resources

If you or someone you know is struggling with problem gambling, there are several organisations that offer free, confidential advice, support, and counselling. Please do not hesitate to reach out to any of the following:

• BeGambleAware — Provides free information, advice, and support for anyone affected by problem gambling. Their helpline is available 24 hours a day, 7 days a week.
• GamCare — Offers free counselling, support groups, and a national helpline for people affected by gambling problems, including friends and family members.

You are never alone. Help is always available, and reaching out is the first step towards regaining control.